Many Shaw Cable-modem customers are having problems connecting to website at the University of Alberta using Internet Explorer. It is not clear what the problem is however there is a work around. One common symptom is that when attempt to visit a website that ends in “.ualberta.ca” you get a message that says “gateway error.” It is not known if this affects all of Alberta or just Edmonton.

If you are a Shaw Cable-modem subscriber, are using Internet Explorer, and are having difficulties access websites that end in “.ualberta.ca” or “.talonline.ca” try these steps:

1. Open Internet Explorer
2. From the Tools menu select “Internet Options”
3. Click the “LAN Settings ” button
4. Remove the check mark next to “Automatically Detect Settings”
5. Click the “OK” button
6. Click the “OK” button

These instructions were provided by James Woodward at the UofA.

If you are experiencing this problem but are NOT using Internet Explorer, or are NOT a Shaw cable-modem customer, I would like to hear about it. Please post a follow-up comment here.